Who can make a complaint?
Anyone who is directly affected by our services can make a complaint to us. This includes a representative of someone who is dissatisfied with our service (for example, a relative, friend, advocate or adviser). If you are making a complaint on someone else’s behalf, you will normally need their written consent.
Make a complaint
If you are unhappy with how we have handled your personal data, for example, our response to your information request, our handling of a data incident, or any of the processing activities outlined in our privacy notice, please complete the following form.
If you have a complaint about any other aspect of our work, please use our complaints form.
If you have any difficulties completing this form, you can also email us about your complaint at informationgovernance@gtcs.org.uk.
