Feedback and complaints


As a customer-focused organisation, we are committed to maintaining a high standard of service when carrying out our work and welcome all feedback.

If we have done something well, or if you have a suggestion for how we could do something better, we would like to hear from you.


If you are dissatisfied with any aspect of our work and wish to make a complaint, we value the opportunity to address this and will do our best to put it right.

How do I make a complaint?

Stage one: If you have already been dealing with a department in GTC Scotland, start by raising your concern with that department.

Stage two: If you wish to continue your complaint further, please complete our service complaints form below. Following receipt of your form, we aim to provide you with a full response within 20 working days.

Stage three: You can request a review of your complaint by the Chief Executive who may appoint an ‘independent’ member of the Leadership Team. You must contact us within 28 days of our response at stage two being issued, otherwise, your complaint may not be considered any further. On providing you with a full response at stage three, we will consider the matter closed.

If you remain dissatisfied with the response at this stage, any further correspondence that you send to us will be logged, but unless it raises new issues, we will not respond further on the points made and will consider your complaint closed.

We do not consider or investigate a complaint that relates to matters which happened more than 3 months before the complaint is made.

Matters outwith the complaints procedure

  • If you have serious concerns about the conduct of a teacher or college lecturer, you can make a referral.
  • Complaints about any Fitness to Teach investigation or registration application until the outcome is known and any appeal/review period has expired.
  • Complaints about the outcome of a Fitness to Teach investigation or registration application also fall outwith this complaints procedure.
  • Comments about Council policy.

If you wish to discuss any of the matters which are not included in the complaints procedure please contact us.

Your responsibility

We expect you to treat our staff and the service we provide with respect. Our Unacceptable Behaviour and Actions Policy explains how we manage unacceptable behaviour.