Feedback
As a customer-focused organisation, we are committed to maintaining a high standard of service when carrying out our work and welcome all feedback.
If we have done something well, or if you have a suggestion for how we could do something better, we would like to hear from you.
Complaints
If you are dissatisfied with any aspect of our work and wish to make a complaint, we value the opportunity to address this and will do our best to put it right.
Matters which fall outwith our Complaints handling policy
There are some things that we do not deal with through our Complaints handling policy. These include but are not limited to:
- Concerns about a registered teacher
- Concerns about a GTC Scotland Council or Panel member
- A request for information or an explanation of a policy or practice.
- Disagreement with a decision where there is a statutory procedure for challenging that decision (for example freedom of information requests or through the Judicial Review process) or an established review process within the organisation.
- An attempt to have a complaint reconsidered where we have already given our final decision
Please see our Complaints handling policy for other issues which cannot be addressed through a complaint.
If you wish to discuss any of the matters which are not included in the complaints procedure please contact us.
Concerns about a registered teacher
If you have serious concerns about the conduct of a teacher, you can make a fitness to teach referral.
More information about making a referral can be found on our Raise a concern page.
Concerns about a GTC Scotland Council or Panel member
If you have serious concerns about a Council or Panel Member, you should raise these in line with the Code of conduct and membership scheme, through the governance@gtcs.org.uk mailbox.
Read the Code of conduct and membership scheme.
Your responsibility
We expect you to treat our staff and the service we provide with respect. Our Unacceptable behaviour and actions policy explains how we manage unacceptable behaviour.