Who can make a complaint?
Anyone who is directly affected by our services can make a complaint to us. This includes a representative of someone who is dissatisfied with our service (for example, a relative, friend, advocate or adviser). If you are making a complaint on someone else’s behalf, you will normally need their written consent.
Make a complaint
Full details about what you can/cannot make a complaint about, as well as what happens after you make a complaint, are available in our Complaints handling policy. We encourage you to read this before making a complaint to ensure that a complaint is the correct way to raise your concern with us.
If you have read our policy and wish to go ahead with making a complaint, please complete the following form.
