Customer Service Assistant (13 Month Fixed Term Contract)

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This vacancy has now closed
Closing date
4
May
2026
-
1:00 pm
Starting salary
Starting salary £25,941 (increasing to £28,821 by annual increments)
Working pattern
Full time preferred, but open to discussing alternative working patterns.

About us

Who we are

We are the General Teaching Council for Scotland (GTC Scotland), the independent regulator for teachers in Scotland. We work in the public interest to enhance trust in teachers by setting, upholding and promoting high standards. Our role is set out in law.

Why work for us?

Contribute to improving the quality of teaching and learning in Scotland.

Flexible working is our default and is open to all. You will have flexibility over when and where you work, depending on the requirements of the role. Most of our people choose to primarily work from home but office space is available if preferred. You will be expected to travel to our office in Edinburgh to attend collaborative events and as the role requires.

Learning is one of our core principles. We will support your learning and development to help you perform at your best in your role and to develop your future career.

Annual leave entitlement is a generous 42 days (294 hours).

Local Government Pension Scheme is open to all employees.

Our Values

Trust and Respect – All of us are equally important. We seek out and listen to others’ views. We support each other and build positive working relationships.

Integrity – We do what we say we will. We deliver on our plans and effectively communicate with others. We are committed to continually learning and improving.

Social Justice – We embrace diversity. We understand the importance of positive wellbeing and seek to support each other and our registrants. We want you to feel like you belong.

About the role

What you will do

You will provide effective customer service and first line enquiry management for GTC Scotland. 

Please note this particular role is hybrid and will include some Reception cover at our office in Edinburgh. However, when not covering Reception, you will have flexibility over when and where you work (subject to business requirements).

What you will need to be successful

- You have experience of working in a customer contact, secretarial or administrative role where you interacted with colleagues, customers, or service users. 
- You have great communication skills, good quality written skills and are committed to team working. 
- You have qualifications at Higher level (SCQF level 6) or equivalent vocational or work-based training and an SCQF level 6 qualification in English. 
- You hold a relevant customer service, secretarial or business administration qualification or equivalent vocational or work-based training. 


We don’t expect perfection. If you don’t meet 100% of the requirements but you share our values and you believe you have the potential to be successful in the role we encourage you to still apply.

We are committed to building a diverse and inclusive team where people can bring their whole selves to work. We want to hire the best person for the role, irrespective of their background. We use a recruitment platform which aims to reduce any unconscious bias.

Working hours / pattern

We see this role being based on full time working hours of 35 hours per week, however we would still like to hear from you if you are interested in the role but have alternative needs in relation to working hours or pattern.

Application and selection process

1. Apply via the Applied Platform by the closing date of 12 noon on 4 May 2026. 
2. If you are successful, you will be invited to interview by 6 May 2026.  
3. Interviews will take place on 11 May 2026. We advise you to hold this date in your diary. 
 
If you have a medical condition or other individual need which you believe may affect our interview / assessment arrangements, or your ability to be at your best please, let us know so we can discuss how we can support you and make any adjustments that may be required. 

If you have a medical condition or other individual need which you believe may affect our interview / assessment arrangements, or your ability to be at your best, please let us know so we can discuss how we can support you and make any adjustments that may be required.

Please note that GTC Scotland is unable to provide sponsorship for work visas.

If you have any questions about the role or about the application process, please contact recruitment@gtcs.org.uk.

Closing date
4
May
2026
-
1:00 pm
Appointment
Commitment
Compensation

About us

Who we are

We are the General Teaching Council for Scotland (GTC Scotland), the independent regulator for teachers in Scotland. We work in the public interest to enhance trust in teachers by setting, upholding and promoting high standards. Our role is set out in law.

Why apply

Contribute to improving the quality of teaching and learning in Scotland.

Learning is one of our core principles. A full induction process is provided and we will support your learning and development to help you perform at your best in your role.

Our values

Trust and Respect – All of us are equally important. We seek out and listen to others’ views. We support each other and build positive working relationships.

Integrity – We do what we say we will. We deliver on our plans and effectively communicate with others. We are committed to continually learning and improving.

Social Justice – We embrace diversity. We understand the importance of positive wellbeing and seek to support each other and our registrants. We want you to feel like you belong.

What we are looking for

We don’t expect perfection. If you don’t meet 100% of the requirements but you share our values and you believe you have the potential to be successful in the role we encourage you to still apply.

Application and selection process

If you have a medical condition or other individual need which you believe may affect our interview / assessment arrangements, or your ability to be at your best please, let us know so we can discuss how we can support you and make any adjustments that may be required.

To find out more about the role you can visit the Fitness to Teach area of our website.

Hear from a former convener about what panels do and how they make decisions in an article from the Teaching Scotland magazine, 'Upholding trust in teaching'.

If you have any questions about the role or about the application process, please contact governance@gtcs.org.uk.