Gaelic translation / Eadar-theangachadh Gàidhlig

Work with us

Help us ensure the best possible outcomes for learners in Scotland. Our vision: Trusted Teaching.

Vacancies

Customer Service Officers

Starting salary £26,592 (increasing to £29,547 by annual increments)

Full time preferred, but open to discussing alternative working patterns

Who we are:

We are the General Teaching Council for Scotland. We register and regulate the teaching profession as a safeguard for the quality of education in Scotland. We work to maintain and enhance trust in teaching. We are a statutory body meaning our role is set out in law – we are independent of government.

Why work for us?

Make a difference to the quality of learning and teaching for children, young people and adult learners in Scotland.

Flexible working is our default and is open to all. You will have flexibility over when and where you work, depending on the requirements of the role. Most of our people choose to primarily work from home but office space is available if preferred. You will be expected to travel to our office in Edinburgh to attend collaborative events and as the role requires. Please talk to us about your individual flexibility preferences.

Learning is one of our core principles. We will support your learning and development to help you perform at your best in your role and to develop your future career.

Annual leave entitlement is a generous 42 days (294 hours).

Local Government Pension Scheme is open to all employees.

Our Values

Trust and Respect – All of us are equally important. We seek out and listen to others’ views. We support each other and build positive working relationships.

Integrity – We do what we say we will. We deliver on our plans and effectively communicate with others. We are committed to continually learning and improving.

Social Justice – We embrace diversity. We understand the importance of positive wellbeing and seek to support each other and our registrants. We want you to feel like you belong.

The Role

What you will do

You will provide effective customer service and administration functions for GTC Scotland.

What you will need to be successful

  • You have experience of working in a customer contact, secretarial or administrative role where you had effective interactions with colleagues and customers or service users.
  • You have effective administrative skills.
  • You have great communication skills, good quality written skills and are committed to team working.
  • You have qualifications at Higher level (SCQF level 6) including English, or equivalent vocational or work-based training.
  • You hold a relevant customer service, secretarial or business administration qualification or equivalent vocational or work-based training.

See the Role Information for further details.

We don’t expect perfection. If you don’t meet 100% of the requirements but you share our values and you believe you have the potential to be successful in the role we encourage you to still apply.

We are committed to building a diverse and inclusive team where people can bring their whole selves to work. We want to hire the best person for the role, irrespective of their background. We use a recruitment platform which aims to reduce any unconscious bias.

Working Hours / Pattern

We see this role being based on full time working hours of 35 hours per week, however we would still like to hear from you if you are interested in the role but have alternative needs in relation to working hours or pattern.

Application and Selection Process

  1. Apply via the Applied platfom (CSO) (new window) by the closing date of 12.00 noon on Friday 15 March 2024.
  2. Invites to interview issued by Wednesday 20 March 2024.
  3. Interviews will take place on Tuesday 26 March 2024. We advise you to hold this date in your diary.

If you have a medical condition or other individual need which you believe may affect our interview / assessment arrangements, or your ability to be at your best please, let us know so we can discuss how we can support you and make any adjustments that may be required.

Please note that GTC Scotland is unable to provide sponsorship for work visas. 

If you have any questions about the role or about the application process please contact recruitment@gtcs.org.uk.

Working at GTC Scotland

Our values

Our values are:

  • Trust and Respect – We know that GTC Scotland is about all of us and that we are all equally important.  We actively seek out and listen to the views of others.  We support each other and take time to build positive working relationships.  We recognise and celebrate success and strive to deliver high-quality services to registrants.
  • Integrity – We do what we say we will. Our integrity is important to us and at GTC Scotland we deliver on our plans and effectively communicate with registrants, our partners, the public, our Council members and within the organisation.  We are committed to continual learning and improving what we do.
  • Social Justice – Working at GTC Scotland means to embrace diversity and recognise and celebrate differences. We understand that effective wellbeing is at the heart of professionalism and seek to support each other and our registrants.  We take our responsibility to actively challenge discrimination seriously.
Our principles

Our principles are our values in action:

  • We care: At GTC Scotland we care about education and the future of our organisation.  We honour our requirements as an independent charity, professional body and regulator. We enhance professionalism in teaching in all that we do to support registrants. We believe doing this will ultimately benefit learners.  We act responsibly in how we use our resources and take sustainability matters seriously.
  • We add value: At GTC Scotland we focus on understanding factors that impact on our registrants. We use data to ensure our services are of high quality, provide a voice for registrants and reflect the expectations of our registrants and the public.
  • We learn: At GTC Scotland we are all learners. We know we have a responsibility to keep learning, share learning and work creatively to seek positive solutions.
  • We communicate: We are transparent in what we do.  We work to clearly convey our messages and listen to others in a way that gains the full meaning of what’s being said and ensures we have heard and understood.  We recognise that effective communication means understanding the contexts in which we work and distilling the essence of complex matters.
  • We collaborate: We do very little on our own, we work with our registrants, colleagues and partners collaboratively to achieve our overall aims and enhance teaching professionalism. We understand that effective collaboration involves putting ourselves in the shoes of others and seeing an issue from their point of view.
Equality, diversity and inclusion

GTC Scotland is dedicated to promoting equality, diversity and inclusion.

Equality, Diversity and Inclusion statement

At GTC Scotland we aim to be a world-leading organisation, and equality, diversity and inclusion is an essential part of that.

GTC Scotland believes that excellence will be achieved through recognising the value of every individual.

We acknowledge the following basic rights for all those currently, or prospectively, involved in carrying out our work:

  • To be treated with dignity and respect;
  • To be treated fairly with regard to all procedures, assessments and choices; and
  • To be encouraged to reach their full potential.

Equality, Diversity and Inclusion Policy

Our Equality, Diversity and Inclusion Policy demonstrates our commitment to the promotion of equality and diversity and how we take equality into consideration in everything we do.

Our Flexible Working vision

We are transforming the way we work together to help us all lead happy and healthy lives.  If we’re happy and healthy then it should help us do our work well and enjoy it. 

Flexible working has lots of other benefits.  It will help make GTC Scotland an excellent place to work and widen out who might want to come and work with us, enhancing our diversity.  It will help build our organisational resilience and adaptability meaning we stand a better chance of being able to keep our services going if global pandemics and other unpredictable events continue to affect us.  It also gives us an opportunity to change things up and modernise by optimising our use of technology and building meaningful, focused face-to-face collaboration and connection. There’s a good chance that being free to work where and when we want will mean we become more creative and innovative in how we work and help us ensure a positive working culture that is defined by mutual trust and respect.  We might just help the planet in the process too by reducing travel and improving our carbon footprint.  

Please remember that this transformation process is an opportunity to learn and adjust together – we are always learning – we will keep it under constant review and change and refine it as and when we need to. 

© The General Teaching Council for Scotland - Registered Scottish Charity No. SC006187